Support & FAQ

How does the White Glove service work?

Each mattress purchase includes this service. Once your mattress is ordered and within your area, our White Glove service will reach out to you to make the delivery. You will be able to choose a 4-hour time block to make it easy for you to accept the delivery. Upon the delivery day, our White Glove service will give you a call 30 minutes to an hour before delivery will occur to notify you. Once your mattress arrives, two White Glove service team members will deliver your mattress to your room of choice, unpack & set up your new mattress, and then remove and properly dispose of your old mattress. This leaves you will a true no hassle luxury experience.


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